Your Partner in Technology!
Standard Rates:
For home and small business users who only require occasional support, a pay-as-you-go method may be the best solution to meet your needs and budget.
We also offer service contracts which carry 12-month minimum term commitments but can substantially reduce hourly rates and destination charges.
All support contracts, on-site and telephone/email, include the option of Remote Desktop Management services.
Service Type
Rate
Standard Technical Support
PC and simple network technical services
$125.00/hr
Advanced Technical Support
Complex network and server technical services
$200.00/hr
Destination Charge
On-site technical service location fee, applies for over 50 KM
$50.00
* On-site services carry a 1-hour minimum charge billed in ½-hour increments.
* Off-site services carry a ½-hour minimum charge billed in ¼-hour increments.
* Web site maintenance services carry a ¼-hour minimum charge.
* Non-profit organizations receive discounts on many service fees.
Telephone / E-Mail Support Contracts:
If your organization doesn't frequently require on-site visitation but still needs occasional phone or e-mail support that can be done off-site from our office, a telephone / email support plan might be a more cost-effective solution for you.
Monthly rates provide service availability only. Actual consultation time is billed at the end of the month. Any user in your organization is able to request support. We do not bill for simple questions having one-minute answers.
Service Type Rate
Home Office: Residential (1 - 3 PCs) $39.95/mo
Small: Business (1 - 4 PCs) $59.95/mo
Medium: Business (5 - 8 PCs) $99.95/mo
Large: Business (9 - 20 PCs) $199.95/mo
Organizations with more than 20 PCs are not eligible N/A
* Telephone & email support require a contract, time is billed at 50% of Standard Hourly Rates.
* 10% discount applied to pre-payment in full of any term-contract within 10 days.
* Off-site services carry a 1-hour minimum charge billed in ¼-hour increments
* Web site maintenance services carry a ¼-hour minimum charge.
* By relationship, multiple issues may be billed separately.
On-Site Technical Support Contracts
If your organization requires on-site visitation frequently or at scheduled intervals, this is the solution for you. We offer several different plans to fit your needs and budget from only a few hours a month to full-time on-site consultants.
Clients under technical support contracts automatically receive priority trouble ticket resolution - especially useful at critical times when major software flaws, vulnerabilities, and virus attacks threaten many of our clients' systems simultaneously and our on-site technicians are booked for extended periods of time.
Service Type Standard Advanced
Bronze Package: Six hours included of monthly
technical support, 25% off destination charge,
10% off additional billed hours. $500/mo $800/mo
Silver Package: Ten hours included of monthly
technical support, 50% off destination charge,
20% off additional billed hours. $800/mo $1,200/mo
Gold Package: Twenty hours included of monthly
technical support, 75% off destination charge,
30% off additional billed hours. $1,500/mo $2,000/mo
Custom Package: If you require part- or full-time
support on a scheduled basis, we may be able to
offer a custom service plan with no destination
charges and even further reduced hourly rates. Ask Us Ask Us
* 50% of unused hours in any given month carry over to the next!
* 10% discount applied to pre-payment in full of any term-contract within 10 days.
* On-site services carry a 2-hour minimum charge billed in ½-hour increments.
Standard Rates:
For home and small business users who only require occasional support, a pay-as-you-go method may be the best solution to meet your needs and budget.
We also offer service contracts which carry 12-month minimum term commitments but can substantially reduce hourly rates and destination charges.
All support contracts, on-site and telephone/email, include the option of Remote Desktop Management services.
Service Type
Rate
Standard Technical Support
PC and simple network technical services
$125.00/hr
Advanced Technical Support
Complex network and server technical services
$200.00/hr
Destination Charge
On-site technical service location fee, applies for over 50 KM
$50.00
* On-site services carry a 1-hour minimum charge billed in ½-hour increments.
* Off-site services carry a ½-hour minimum charge billed in ¼-hour increments.
* Web site maintenance services carry a ¼-hour minimum charge.
* Non-profit organizations receive discounts on many service fees.
Telephone / E-Mail Support Contracts:
If your organization doesn't frequently require on-site visitation but still needs occasional phone or e-mail support that can be done off-site from our office, a telephone / email support plan might be a more cost-effective solution for you.
Monthly rates provide service availability only. Actual consultation time is billed at the end of the month. Any user in your organization is able to request support. We do not bill for simple questions having one-minute answers.
Service Type Rate
Home Office: Residential (1 - 3 PCs) $39.95/mo
Small: Business (1 - 4 PCs) $59.95/mo
Medium: Business (5 - 8 PCs) $99.95/mo
Large: Business (9 - 20 PCs) $199.95/mo
Organizations with more than 20 PCs are not eligible N/A
* Telephone & email support require a contract, time is billed at 50% of Standard Hourly Rates.
* 10% discount applied to pre-payment in full of any term-contract within 10 days.
* Off-site services carry a 1-hour minimum charge billed in ¼-hour increments
* Web site maintenance services carry a ¼-hour minimum charge.
* By relationship, multiple issues may be billed separately.
On-Site Technical Support Contracts
If your organization requires on-site visitation frequently or at scheduled intervals, this is the solution for you. We offer several different plans to fit your needs and budget from only a few hours a month to full-time on-site consultants.
Clients under technical support contracts automatically receive priority trouble ticket resolution - especially useful at critical times when major software flaws, vulnerabilities, and virus attacks threaten many of our clients' systems simultaneously and our on-site technicians are booked for extended periods of time.
Service Type Standard Advanced
Bronze Package: Six hours included of monthly
technical support, 25% off destination charge,
10% off additional billed hours. $500/mo $800/mo
Silver Package: Ten hours included of monthly
technical support, 50% off destination charge,
20% off additional billed hours. $800/mo $1,200/mo
Gold Package: Twenty hours included of monthly
technical support, 75% off destination charge,
30% off additional billed hours. $1,500/mo $2,000/mo
Custom Package: If you require part- or full-time
support on a scheduled basis, we may be able to
offer a custom service plan with no destination
charges and even further reduced hourly rates. Ask Us Ask Us
* 50% of unused hours in any given month carry over to the next!
* 10% discount applied to pre-payment in full of any term-contract within 10 days.
* On-site services carry a 2-hour minimum charge billed in ½-hour increments.
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